Terms of Service

1. Acceptance of Terms

Welcome to Stillwater Yoga Studio. These Terms of Service ("Terms") govern your use of our website, services, and facilities located at Byron Bay, New South Wales, Australia. By accessing our website, booking classes, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Stillwater Yoga Studio. We reserve the right to update these Terms at any time, and your continued use of our services after such updates constitutes acceptance of the revised Terms.

2. Studio Services and Membership

Class Bookings: All yoga classes, workshops, and special events require advance booking through our website or by contacting the studio directly. We operate on a first-come, first-served basis, and spaces are limited to ensure quality instruction and a peaceful environment.

Membership Types: We offer various membership options including drop-in classes, class packages, and unlimited monthly memberships. Each membership type has specific terms regarding validity periods, transferability, and refund policies.

• Drop-in classes are valid on the day of purchase only
• Class packages are valid for 3 months from the date of purchase
• Monthly unlimited memberships auto-renew unless cancelled 48 hours before renewal date
• All memberships are non-transferable and non-refundable except as required by Australian Consumer Law

3. Health and Safety Requirements

Medical Clearance: Before participating in any yoga classes or activities, you must ensure that you are physically and mentally capable of participating. If you have any health conditions, injuries, or concerns, you must consult with your healthcare provider before attending classes.

Studio Safety: You are required to follow all studio safety guidelines, including proper use of equipment, maintaining cleanliness, and respecting the peaceful environment. Students must arrive at least 5 minutes before class begins and inform instructors of any physical limitations or injuries.

Personal Responsibility: You participate in all yoga classes and activities at your own risk. Stillwater Yoga Studio is not liable for any injuries, accidents, or health issues that may occur during your participation in our programs.

4. Cancellation and Refund Policy

Class Cancellations: Students may cancel booked classes up to 2 hours before the scheduled start time without penalty. Cancellations made with less than 2 hours notice will result in forfeiture of the class credit or payment.

Studio Cancellations: If we need to cancel a class due to instructor illness, severe weather, or other unforeseen circumstances, you will receive full credit that can be applied to future classes or a full refund if requested.

Refund Policy: Refunds are generally not provided except in exceptional circumstances or as required by Australian Consumer Law. All requests for refunds must be made in writing and will be reviewed on a case-by-case basis.

5. Code of Conduct

Respectful Behavior: We maintain a welcoming, inclusive, and respectful environment for all students and staff. Discrimination, harassment, or disruptive behavior of any kind will not be tolerated and may result in immediate termination of membership without refund.

Studio Etiquette: Please arrive on time, turn off mobile devices during class, wear appropriate yoga attire, and maintain personal hygiene. We ask that you respect the quiet, meditative atmosphere of the studio at all times.

• No shoes are allowed in the practice rooms
• Please bring your own yoga mat or rent one from the studio
• Lockers are available for personal belongings during class
• Photography or recording during classes is prohibited without explicit permission

6. Intellectual Property Rights

All content on our website, including text, images, logos, videos, and class materials, is the intellectual property of Stillwater Yoga Studio and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use any content without our written permission.

The yoga sequences, teaching methods, and proprietary techniques taught at our studio are confidential and may not be recorded, reproduced, or taught elsewhere without explicit written consent from Stillwater Yoga Studio.

7. Privacy and Data Protection

We take your privacy seriously and are committed to protecting your personal information in accordance with the Australian Privacy Principles. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy. We will never sell or share your personal information with third parties for marketing purposes without your explicit consent.

8. Limitation of Liability

To the maximum extent permitted by law, Stillwater Yoga Studio shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to personal injury, property damage, or loss of income.

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you have paid to us in the 12 months preceding the claim.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of New South Wales.

We will attempt to resolve any disputes through good-faith negotiation before pursuing legal action. If mediation is required, it will be conducted in Byron Bay, New South Wales.

10. Contact Information

If you have any questions about these Terms of Service or need to contact us regarding your membership, please reach out to us:

• Studio Address: 123 Serenity Lane, Byron Bay, NSW 2481, Australia
• Phone: +61 2 1234 5678
• Email: [email protected]
• Website: www.stillwateryoga.com.au

Our office hours are Monday through Friday, 9:00 AM to 5:00 PM AEST. We strive to respond to all inquiries within 24 hours.